Senior Partner Acceleration Executive

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April 25

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

•A Partner Acceleration Executive (PAE) is responsible for implementing a cohesive business development strategy to drive profitable growth through Technology Service Distributors (TSDs). •The candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop NICE partnerships. •The TSD Partner Acceleration Executive will work closely with cross-functional leadership teams to execute corporate strategy for new growth. •The PAE is also responsible for maintaining and progressing long-term relationships at all levels throughout each of the assigned TSDs. •Partner Acceleration Executives will create business plans, execute marketing plans, develop Quality Business Reviews (QBRs) from concept to final deliverables, while working closely with cross-functional members to build and execute strategies to enable the achievements of the business goals. •Establish and manage relationships with existing TSDs to determine goals for growth and development. •Develop joint business plans and execute programs and initiatives that drive growth. •Achieve quarterly and annual targets for revenue growth, pipeline creation and bookings. •Serve as conduit to resources from Sales, Marketing, R&D, Engineering, and Executive leadership to achieve growth. •Document and present joint business plans that align to growth strategies. •Lead Training and Enablement for partners on PlayVox / NICE products, services, and Go-To Market. •Monitor and Analyze partner performance to identify, document, and track opportunities for continuous improvement. •Leverage established support and management processes to escalate and resolve issues in a timely manner. •Drive TSD strategy by thoroughly understanding industry trends, innovation, and market commercials relevant to partner ecosystem. •Attend and participate in TSD events relevant to assigned partners. •Perform other duties as assigned.

🎯 Requirements

•10-12 years of technology sales experience, channel, and marketing •10+ years in the partner channel with a proven track record of successfully managing these partnerships •10+ years previous experience in contact center software or associated industry •Experience working with national/global partners •Experience working with the TSD channel •Proven track record of achieving targets and goals •Enterprise business and SDFC knowledge •Exceptional written, verbal and presentation skills •Excellent interpersonal skills with the ability to effectively listen to quickly assess a situation and then convey thoughts and ideas in a clear and concise manner •Analytical and Quantitative abilities required – Must be able to interpret and explain financial and statistical information