Senior Project Manager

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast. • Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required. • Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction. • Responsible for End-to-end management of Projects or Program(s) including: • Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers • Scope Management • Time Management • Cost Management • Quality Management • Human Resource/ Personnel Management – including geographically diverse teams • Communications Management • Risk & Issue Management • Procurement/Subcontractor Management • Revenue Forecasting • Customer and NICE Stakeholder Management • Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. • Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery. • Team building and team motivation to achieve Project or Program objectives. • Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels. • Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required. • Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine. • Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.

🎯 Requirements

• Strong knowledge about client service. Experience in an IT Professional Services organization is preferred. • Experience in PMI Standards and approach. PMP certification is preferred but not a requirement. • Experience in Call Center Operations and related Products/Software is preferred but not a requirement. • Good management and leadership abilities • Excellent communication and presentation skills • Ability to grasp the requirements of clients and ensure they are addressed through the project execution. • Strong knowledge of Project Management practices and Professional Services delivery • Ability to review project risk factors and suggest alternative solutions. • In-depth project management and technical experience. • Ability to identify when customer need translates into opportunity for selling additional services.

🏖️ Benefits

• About NiCE • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. • Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. • NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.