Senior Site Reliability Engineer

🕒 April 9

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Run the production environment by monitoring availability and taking a holistic view of system health • Build software and systems to manage platform infrastructure and applications • Improve reliability, quality, and time-to-market of software solutions • Measure and optimize system performance to address customer needs • Provide primary operational support and engineering for large distributed software applications

🎯 Requirements

• 3-6 years of working experience in a similar role, focusing on systems engineering, automation, and reliability. • Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell). • Deep understanding of cloud computing platforms (e.g., AWS) and their reliability constraints. • Experience with infrastructure as code tools such as CloudFormation, Terraform. • Deep understanding of CI/CD concepts and experience with CI/CD tools like Jenkins, GitLab CI/CD, or CircleCI. • Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture. • Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). • Excellent problem-solving skills and ability to troubleshoot complex issues in distributed systems. • Experience of Incident management and blameless postmortems, including driving incident response during outages.

🏖️ Benefits

• NICE-FLEX hybrid model (2 days in-office, 3 days remote) • Health and wellness programs • Career development opportunities