Solution Architect

🕒 May 8

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Design, build, and implement advanced Conversational AI solutions for customers and partners. • Manage high-impact projects and provide deep technical insights. • Ensure customers achieve maximum value from platform. • Drive complex projects from pilot/Proof of Concept (PoC) to full implementation. • Provide cutting-edge technical solutions and tackle advanced technical challenges. • Collaborate with cross-functional teams to support business development and contribute insights. • Deliver technical training, workshops, and best practices to empower customers and partners. • Develop precise technical documentation and ensure resolution of complex issues.

🎯 Requirements

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries. • Proven experience with Cognigy or equivalent Conversational AI platforms. • Demonstrated ability to resolve complex technical challenges. • Strong capability to align technical solutions with business objectives. • Exceptional ability to communicate technical concepts effectively. • Applicants must be authorized to work in the United States without sponsorship. • Proficient in JavaScript and Python; experience with back-end integrations. • Front-End Design: HTML and CSS • Back-End Development: server-side applications and data manipulation.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities