Solution Engineer

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. • Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges. • Identify all functional and technical challenges of assigned accounts. • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. • Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. • Assist with the definition and execution of successful proof of concepts (POC), where appropriate. • Actively contribute to a team approach with account executives and overlay teams. • Able to promptly respond to functional and technical elements of RFIs/RFPs.

🎯 Requirements

• 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts • 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account • Exceptional presentation and demo capabilities • Experience customizing and building the storyboard for demos and POC • Demonstrated success in achieving strategic deal wins • Ability to manage multiple, complex sales opportunities simultaneously • Ability to communicate from C-level executives down to Agent/Front Line level employees.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! • Internal career opportunities across multiple roles, disciplines, domains, and locations.