Solutions Sales Executive, Customer Service Automation & AI

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September 2

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Primary driver of sales for NICE AI solutions, owning the entire sales process from targeting to close and ensuring adoption and expansion post-implementation. • Manage entire sales process for NiCE AI solutions from targeting opportunities and engagement with decision makers through purchase order and implementation; coordinate engineering and support efforts. • Uncover and drive sales opportunities; nurture and grow assigned products from early-stage rollout to maturity. • Grow the ecosystem by selecting Business Partners to onboard, establishing growth action plans, and providing sales support. • Engage with prospects to position solutions through strategic value-based selling, business case definition, ROI analysis, references, and analyst data. • Contribute to pipeline generation activities; speak at conferences and webinars as a subject matter expert. • Develop and maintain high-level relations with VP, CIO, and CEO levels. • Provide accurate monthly forecasting.

🎯 Requirements

• Experience planning, executing, and managing complex AI solutions sales including working with multiple groups both internally and externally. • Experience of the Software & technology industries with skills in entrepreneurial environments selling new/innovative products. • Collaborative team-oriented approach to selling with exceptional communication and presentations skills; ability to develop relationships with C- or VP-level business users and influence tactical and strategic issues. • Inherent self-sufficiency, flexibility, and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results. • Strong domain and vertical expertise in CX • Proven successful ability to sell AI, Enterprise software/business solutions • Quota carrying experience with proven results in overachieving against targets. • Intensive customer-facing engagement with external clients and collaboration with technical solution engineers, service specialists, product house and presales/industry consultants.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Chance to learn and grow • Endless internal career opportunities across multiple roles, disciplines, domains, and locations • Equal opportunity employer