Strategic Alliances Manager, GSI – DACH

🔥 15 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Lead and grow NiCE's strategic alliance with Capgemini in the DACH region • Align local execution with the global Capgemini relationship and NiCE's global GSI strategy • Build and sustain executive sponsorship at Capgemini across customer experience, technology and industry leadership • Run a joint business plan with clear targets and regular reviews • Shape and scale a NiCE practice inside the partner, including joint CXone and Cognigy solution offerings and certified delivery capacity • Drive joint pursuit of named accounts through SI-led bids, RFPs and co-selling alongside NiCE direct sales • Collaborate with sales, marketing, product, professional services and customer success on joint campaigns, enablement programmes and delivery quality • Ensure partner-led deployments deliver customer value and generate references • Represent UKI in NiCE's global GSI programme and provide regional insight to alliance leaders across the US, APAC and EMEA • Serve as NiCE's internal expert on Capgemini's sales and delivery model • Support internal training and account team engagement • Report on partner-sourced and influenced pipeline, bookings, certified resources and joint wins

🎯 Requirements

• Minimum 5 years' experience in strategic alliances, systems integrator partnerships or enterprise channel management • CX, contact centre, cloud or enterprise software experience strongly preferred • Proven success building joint go-to-market programmes with large systems integrators, including influencing at executive level • Strong understanding of how GSIs make money: services attach, practice economics, utilisation and certified headcount • Ability to influence cross-functional stakeholders and drive alignment across geographies and business units • Exceptional communication, collaboration and relationship-building skills • Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment • Experience working with globally distributed teams across the US, APAC and the rest of EMEA • Fluent German and English language skills required; additional European languages are a bonus

🏖️ Benefits

• Access to internal career opportunities across multiple roles, disciplines, domains, and locations • Opportunities to learn and grow • Fast-paced, collaborative, and creative work environment