Transformation Consultant

🕒 April 20

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Engage at C-level to build executive conviction around AI-led and agentic transformation • Define enterprise-wide AI transformation roadmaps • Structure ambiguous business challenges into clear problem statements • Assess how AI, automation, and agentic capabilities can reshape organizational processes • Architect the shift from traditional interaction management to fully orchestrated workflows • Lead cloud migration strategy from on-premises environments to NiCE CXone • Design and execute change management programs • Develop business cases, transformation roadmaps, and executive-level materials • Facilitate executive alignment workshops and stakeholder interviews • Translate strategic goals into execution plans with clear milestones • Identify risks and recommend actions to improve delivery and adoption • Contribute to NiCE's consulting IP and executive briefing materials

🎯 Requirements

• 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory • Demonstrable experience shaping AI or digital transformation programs at the executive level • Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture • Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context • Strong analytical and structured problem-solving skills • Strong executive communication and presentation skills • Ability to work across multiple functions, industries, and business environments • Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) • Comfortable balancing strategic thinking with hands-on execution support

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Work in a fast-paced, collaborative, and creative environment • Internal career opportunities across multiple roles, disciplines, domains, and locations. • Passionate and innovative work culture