Nielsen
10,000+ employees
Founded 1923
📱 Media
📣 Marketing
💰 Post-IPO Debt on 2023-02
Media • Data Analytics • Marketing
Nielsen is a global measurement and data analytics company that provides audience measurement and media metrics solutions across various platforms. They offer cross-media measurement services spanning TV, digital, streaming, and audio for more precise media planning and marketing optimization. Nielsen's flagship product, Nielsen ONE, integrates these services to deliver a comprehensive view of audience habits and preferences. Additionally, they offer insights and tools for understanding consumer behavior and optimizing marketing strategies, backed by a robust data infrastructure including big data and panel methodologies. Nielsen also champions diversity and inclusion, emphasizing a culture supported by a diverse workforce and numerous business resource groups.
End User Services Process Improvement Lead
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Nielsen
10,000+ employees
Founded 1923
📱 Media
📣 Marketing
💰 Post-IPO Debt on 2023-02
Media • Data Analytics • Marketing
Nielsen is a global measurement and data analytics company that provides audience measurement and media metrics solutions across various platforms. They offer cross-media measurement services spanning TV, digital, streaming, and audio for more precise media planning and marketing optimization. Nielsen's flagship product, Nielsen ONE, integrates these services to deliver a comprehensive view of audience habits and preferences. Additionally, they offer insights and tools for understanding consumer behavior and optimizing marketing strategies, backed by a robust data infrastructure including big data and panel methodologies. Nielsen also champions diversity and inclusion, emphasizing a culture supported by a diverse workforce and numerous business resource groups.
📋 Description
• Develop and execute transformation strategies to simplify and optimize enterprise platform performance and stakeholder interactions. • Design efficient, employee-centric solutions by evaluating workflow redesigns and enabling technologies. • Serve as a bridge between business and technical teams, communicating feasibility, risks, and timelines to improve decision-making. • Own the vision, roadmap, and continuous improvement of an internally developed AI chatbot to transform how we support internal End User queries. • Design efficient, employee-centric solutions by evaluating workflow redesigns, enabling technologies, and opportunities to apply AI effectively. • Lead end-to-end implementation of cross-functional initiatives, from discovery and requirements to risk management and adoption.
🎯 Requirements
• Extensive years (around 10+ as a guide) experience in program management, process improvement, transformation delivery, product ownership, or workplace technology. • Proven ability to solve complex problems and lead large-scale, cross-functional transformation initiatives from planning through adoption. • Strong communication and influencing skills, with the ability to translate complex concepts, address resistance, and drive new ways of working. • Experience owning a product roadmap and working in Agile environments, ideally as a Product Owner for employee-facing platforms, services, or AI-enabled solutions. • Experience in change management, user training, and leading adoption across dynamic, global organizations. • Deep working knowledge of enterprise tools such as ServiceNow, Atlassian, SAP, or comparable ERP platforms • Lean Six Sigma, design thinking, or similar continuous improvement methods are strongly preferred. • Bachelor’s degree or equivalent experience required; advanced degree or specialization.
🏖️ Benefits
• Ability to work remotely within Poland • Well-located office at Burakowska 14 - next to Arkadia Westfield Centre (newly designed office, bicycle parking facilities, 7th floor terrace with view over Warsaw) • Additional days off for well-being: Mental Health Day, Birthday day plus December day if all annual leave has been used up • Nielsen Impact Days - up to 3 days a year for voluntary work on chosen initiative • Private health care and discounted gym (Multisport), well-being programmes • Development opportunities: access to courses and webinars
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