Client Engagement Manager

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🔥 32 minutes ago

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Nimble Gravity

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🛍️ eCommerce

Artificial Intelligence • SaaS • eCommerce

Nimble Gravity is a company specializing in AI acceleration and automation services, leveraging cutting-edge data science, generative AI, and digital technologies to transform business challenges into growth opportunities. They provide a comprehensive suite of services, including predictive and prescriptive analytics, digital transformation strategies, software engineering, e-commerce solutions, and CRM optimization, particularly using Salesforce. Nimble Gravity is known for creating AI-powered solutions such as automated generative AI agents and data-driven e-commerce strategies, helping businesses accelerate their digital transformation and improve decision making.

📋 Description

• Own the relationship. Build long-term partnerships grounded in honesty and business acumen. Show up with a point of view — on what the client needs, what success looks like, and what needs to be said. • Start with the real problem. Co-discover with clients rather than anchoring to an early diagnosis. Frame every engagement around business impact: revenue, cost, margin, risk, speed. • Drive expansion. Identify and shape opportunities within your accounts. Partner with Growth Managing Principals on account planning rooted in delivery reality and client trust. • Protect delivery health. Track satisfaction and risk proactively. Surface tradeoffs and concerns early — before they become urgent. Know when to pull in senior leadership. • Stay close to the work. Sprint planning, backlog refinement, client reviews — the tactical work is real, and doing it well is what keeps the strategic work credible.

🎯 Requirements

• 7–10 years in client-facing roles with clear ownership of relationships, delivery, and account growth • Experience in technology, data, or AI consulting — strongly preferred • The instinct to know when to engage, how to frame a difficult conversation, and how to communicate with executives (English C1 required) • Comfort running engagements day-to-day while also developing a view on where the account is heading • A track record of working across Growth, Delivery, and Solutions to create seamless client experiences • Bonus: background in data science, AI, or digital transformation; experience in high-growth environments; prior people management in client-facing roles.

🏖️ Benefits

• Nimble Gravity is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, or any other basis prohibited under federal, state, or local law.