Enterprise Customer Success Manager – SLED

🔥 2 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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NinjaOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

NinjaOne is an automated, cloud-native endpoint management platform that provides remote monitoring and management (RMM), patch management, mobile device management (MDM), backup, remote access, and unified reporting for MSPs and IT departments. The SaaS product uses a single lightweight agent and centralized console to manage Windows, macOS, Linux, servers, VMs, and mobile devices, and includes security-focused features (autonomous patching, encrypted backups, FedRAMP and SOC compliance) and integrations and APIs to streamline IT operations and automate workflows.

📋 Description

• Own a portfolio of large state and federal agency accounts • Drive deep product adoption across departments and campuses • Serve as a trusted advisor to senior government IT leaders • Translate NinjaOne’s technical capabilities into outcomes they care about • Proactively identify gaps in endpoint visibility and tool sprawl • Identify and execute expansion opportunities across agencies • Lead structured Executive Business Reviews with senior agency stakeholders • Build and maintain strong relationships across agency IT teams

🎯 Requirements

• Proven track record managing and growing large, complex state or federal government accounts • Deep knowledge of enterprise procurement processes, multi-year budget cycles, grant funding mechanisms, and regulatory compliance • Successfully expanded high-value SLED accounts • Engaged senior government stakeholders—CIOs, CISOs, IT Directors • Strong familiarity with federal and state IT frameworks and cybersecurity mandates • Bachelor’s Degree in IT, Public Administration, Business, or a related field (Preferred) • Proficiency in Salesforce & Enterprise CRM Best Practices

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities • Health insurance • Retirement plans