NIR-YU
201 - 500 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.
Customer Engineer
Job not on LinkedIn
🔥 5 minutes ago
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NIR-YU
201 - 500 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.
📋 Description
• Serve as the go-to technical resource for Client Success Managers, answering questions and helping navigate technical issues • Resolve support escalations by investigating and fixing issues or routing them with clear technical context • Participate in client onboardings and support follow-up technical questions • Join client calls when a technical voice is needed, translating customer needs into engineering realities • Communicate proactively with customers about issue status and resolution • Ship full-stack features across the product • Own features end to end, including scoping, implementation, testing, and rollout • Fix bugs identified through support and client escalations • Participate in code reviews and technical design discussions • Build and improve observability with logging, metrics, and production and customer-account dashboards • Create alerting for system and monitoring issues • Build internal diagnostic and support tools • Improve the product’s self-serve onboarding and daily-use experience • Automate recurring operational and maintenance work
🎯 Requirements
• 5+ years of experience in an engineering capacity • A degree in Computer Science or a closely related field • Technical proficiency with Python, React, AWS, SQL, and Postgres • Full-stack engineering experience across frontend, backend, and infrastructure layers of a SaaS product • Customer-facing experience and clear communication skills • Strong written and spoken English • Comfort communicating with customers, Client Success Managers, and support agents • Experience with or strong interest in DevOps and observability tooling, including monitoring, logging, alerting, and incident response • Strong debugging ability to drive vague reports to root cause • Self-direction and judgment about fixing, escalating, and documenting issues • Empathy for users and internal teams • Nice to have: prior customer-facing engineering experience in solutions engineering, support engineering, or technical account management • Nice to have: experience at a B2B SaaS company serving SMB customers • Nice to have: familiarity with internal admin or support tooling • Nice to have: experience working with a distributed team across time zones
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