Call Center Executive

Job not on LinkedIn

🔥 0 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NMC Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🧬 Biotechnology

Healthcare • Biotechnology

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world.

📋 Description

• Serve as the first point of contact for hospital patients and provide customer service and support • Answer incoming and outgoing hospital calls promptly and professionally • Manage multiple lines simultaneously • Schedule appointments and manage no-shows, confirmations, cancellations, and rescheduling • Provide information about hospital healthcare services and clarify patient enquiries • Confirm insurance details • Route calls to appropriate healthcare personnel • Complete patient callbacks in a timely manner • Maintain telephone etiquette, professionalism, clarity, and a pleasant tone • Follow contact center processes for call hold, transfer, message receipt, and callbacks • Maintain departmental KPIs and collaborate with the supervisor and HOD to improve KPIs and patient experience • Collect and maintain patient service feedback and communicate complaints to the concerned department • Handle difficult patients calmly and escalate issues when needed • Multitask and manage call volumes according to process flow • Promote hospital services to patients • Follow assigned duty schedules, including varying shift timings • Adhere to NMC regulations and policies related to infection control, patient safety, and JCI • Support continuous quality improvement and participate in quality assurance activities • Participate in scheduled in-house training programs • Maintain patient and staff confidentiality • Create, update, and maintain doctors’ calendars and notes • Maintain duty changes according to unit protocol

🎯 Requirements

• Minimum 1 year experience as a contact center agent in a patient focused environment • Experience operating a multi-line switchboard system