IT Service Management Engineer

🔥 19 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🤝 Non-profit

🤲 Charity

🔬 Science

Non-profit • Charity • Science

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• work to develop, design and own technical solutions on the ServiceNow platform • provide administration, application development, maintenance, and technical support • configure robust solutions to the customer utilizing the ServiceNow platform • collaborate with application teams to design and implement data interfaces • coordinate and solve complex technical data and transformation issues • develop, maintain, and execute reports, dashboards, and analytics • support data imports and integrations • maintain the CMDB (including CSDM) • answer technical and application configuration questions • create and maintain system design, operations, and platform documentation • support Knowledge Management and Asset Management processes • maintain certificate management knowledge • plan, execute, monitor, control, and close technical tasks related to configuration • provide software coding and customization • update and maintain a comprehensive testing protocol for ServiceNow instance upgrades • obtain and analyze/interpret business requirements to propose sustainable solutions

🎯 Requirements

• ITIL Concepts • Agile/Scrum • Experience developing, updating, and interpreting JavaScript on the ServiceNow platform. • Advanced scripting experience • In depth knowledge of development on the ServiceNow Platform, including client and server scripting, ServiceNow REST API, and custom widget development in Service Portal. • Knowledge of ServiceNow development and configuration best practices. • Knowledge of ServiceNow database hierarchies and design. • Experience with development, customization, and administration of multiple components of ServiceNow. • Working knowledge of HTML, CSS & Power shell.

🏖️ Benefits

• medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits • Retirement • paid time off/holidays • leave and incentive plans