Solutions Engineer

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NMI

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Fintech • Payments • SaaS

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

201 - 500 employees

💳 Fintech

☁️ SaaS

📋 Description

• Collaborate with Business Development Managers (BDMs) and Channel Account Managers (CAMs) to assess and qualify customer requirements. • Recommend tailored solutions, identify opportunities for product extensions, and evaluate the feasibility of customer-specific requests requiring development work. • Proactively identify challenges and propose viable technical solutions. • Document customer use cases, solution designs, and onboarding plans. • Ensure alignment across Sales, Partner Launch Managers, and Customer Account Managers for seamless handover. • Identify and plan customer training needs. • Respond to technical questions on NMI’s platform and deliver architectural diagrams, system workflows, and configuration recommendations. • Provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types. • Develop and deliver bespoke training content aligned with customer needs. • Support Sales in responding to RFPs, often coordinating with Product, Engineering, and Security. • Raise and track product enhancement requests on behalf of customers. • Relay common feedback, feature gaps, and usability insights to the Product team. • Stay current on product updates, release notes, and roadmap discussions. • Maintain close contact with acquiring partners and support their technical enablement. • Represent NMI at industry events and network with partners and prospects.

🎯 Requirements

• 3–5 years’ experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management—ideally in FinTech or SaaS. • Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring. • Demonstrated experience producing solution design documents or technical scoping materials. • Proven ability to work cross-functionally across technical and non-technical teams. • Exceptional communication and documentation skills. • Comfortable presenting and demonstrating solutions to varied audiences.

🏖️ Benefits

• N/A