Staff DevOps/Infrastructure Engineer

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September 24

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NMI

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Fintech • Payments • SaaS

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

201 - 500 employees

💳 Fintech

☁️ SaaS

📋 Description

• Lead maintenance and operations for production and development environments, including patching, deployments, and server management • Ensure high reliability and performance of services, proactively resolving incidents before customer impact • Participate in 24x7 on-call rotations and drive post-incident reviews and blameless post-mortems • Architect and implement complex solutions spanning OS, virtualization, network, storage, and cloud layers • Coordinate on-site deployments in colocation facilities (server/storage installation, decommissioning, and troubleshooting) • Lead automation initiatives for infrastructure provisioning and operational tasks • Design and maintain tooling for observability using OSS and commercial platforms (Grafana, Prometheus, ELK) • Partner with product, security, and engineering teams to deliver infrastructure that meets compliance, performance, and scale requirements • Continuously improve SRE/DevOps practices, driving documentation quality, operational maturity, and agility

🎯 Requirements

• 8+ years in DevOps, SRE, or infrastructure engineering roles • Proven experience in hybrid infrastructure with strong colocation and on-prem expertise (not exclusively public cloud) • Proficiency in configuration-as-code tooling (Ansible, Puppet) and scripting (Python, Bash, Go) • Deeply comfortable in shell environments (Bash, ZSH) • Expert-level Linux systems knowledge (RHEL-based distributions preferred) • Experience with Proxmox, KVM, or VMWare in high-availability environments • Advanced troubleshooting of SANs, load balancers, and virtualization platforms • Proactive infrastructure monitoring using commercial or OSS alerting systems • Experience driving observability-first infrastructure and designing metrics and alerting • Experience participating in 24x7 on-call rotations and post-incident reviews • Ability to lead technical strategy while maintaining hands-on contributions • Preferred: Experience with F5 BigIP LTMs, NetApp SANs, Grafana, Prometheus, ELK • Preferred: Working knowledge of MySQL and Kubernetes (or motivation to learn it) • Preferred: Prior exposure to SaaS-based WAF/DDoS platforms (CloudFlare, Akamai, Silverline) • Preferred: Experience in agile teams (Scrum, Kanban) and hands-on GitLab experience is a plus • Must have legal right to be employed in the United States (per Equal Opportunity statement)

🏖️ Benefits

• Annual salary of $155,000 - $165,000 + bonus • A remote first culture! • Flex PTO • Health, Dental and Vision Insurance • 13 Paid Holidays • Company volunteer days • Occasional travel to company colocation facilities covered by NMI