Functional Support Consultant – NetSuite

🔥 10 minutes ago

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NoBlue2

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏢 Enterprise

🤝 B2B

Consulting • Enterprise • B2B

NoBlue2 is a UK/EMEA-based solutions and services provider that specialises in delivering cloud ERP and CRM implementations and related Finance and IT solutions. As a partner of Oracle NetSuite and Microsoft Dynamics 365, NoBlue2 offers NetSuite services, Microsoft Dynamics 365 services, data services, AI quick-starts, project rescue, health checks and ongoing support to help organisations deploy, optimise and migrate business software. They focus on helping businesses streamline operations, finance, supply chain and customer management, targeting mid-market and enterprise clients across multiple industries.

📋 Description

• Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation • Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes) • Deliver and own 3rd line resolutions for complex bespoke configurations or system logic • Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally • Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps • Maintain accurate and up-to-date records within the ticketing system • Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence • Contribute to internal knowledge sharing and support process enhancements • Mentor junior colleagues, providing guidance and contributing to the development of team expertise • Stay current with NetSuite product updates and customer specific configurations to deliver expert level support.

🎯 Requirements

• Proven experience providing ERP (NetSuite) support, solving complex problems, ideally in a client-facing role • Strong troubleshooting and problem-solving skills across core product and bespoke implementations • Excellent communication skills, with the ability to tailor responses for different client audiences • Proven experience managing multiple tickets and priorities while meeting SLA targets • Skilled at handling complex or high-impact client conversations with professionalism and empathy • Organised, detail-oriented, and proactive in owning issues through to resolution • Collaborative, with experience working across delivery and product teams • NetSuite certifications (e.g.SuiteFoundation, ERP Consultant) are desirable

🏖️ Benefits

• Company bonus scheme, averaging 10% of salary • 25 days leave (plus bank holidays) with option to buy scheme • Private healthcare – including optical and dental cashback • Enhanced pension scheme with company matching up to 5% • Life assurance at 3 x your annual salary • Discounts with Perkbox • Regular company events • Company funded training programs • Quarterly opportunity for performance-based rewards • Hybrid by default, we trust you to decide where works best for you