Senior Customer Success Manager, Energy Sector SaaS

🔥 42 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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node.energy

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

Energy • SaaS • Renewable Energy

node. energy is a company that provides software solutions for the renewable energy sector. Their platform, opti. node, aids in efficient business management and legal compliance for renewable energy operators, particularly those involved in wind and solar energy projects. node. energy aims to make renewable energy production and sharing accessible and economically viable, supporting various stakeholders from industry to municipalities. They focus on maximizing profitability, legal security, and reducing the administrative burden for professional energy plant operators. Their software solutions include energy management for solar and wind parks, tenant power solutions for commercial properties, and direct energy supply through PPA-as-a-Service without intermediaries. node. energy is committed to sustainability and the transition to green energy, offering tools that streamline these processes.

📋 Description

• Organize the onboarding of new customers and guide them through the setup process in opti.node • Support customers responsible for the commercial management of wind and solar parks • Explain how to use opti.node effectively • Identify additional customer requirements and requests • Maintain regular customer contact after onboarding • Explain new opti.node features and discuss additional opportunities for collaboration • Identify and resolve individual customer challenges • Work closely with Product Management, Product Owners, and the Sales team • Evaluate customer requirements and specify new features

🎯 Requirements

• Degree in energy economics or a comparable qualification • Knowledge of at least one of the following areas: direct marketing, energy trading, energy services, or similar; energy-sector levies and exemptions; reporting obligations; or energy-sector processes and workflows between different market participants • Experience in Customer Success • Experience interacting with B2B customers • Enjoy solving complex problems and be willing to gain an in-depth understanding of technical processes • Experience with digital tools such as HubSpot, Confluence, Miro, Microsoft Teams, and proprietary software • Proficiency in Excel • German at C2 level • Good command of English • Willingness to work full-time or part-time

🏖️ Benefits

• Permanent employment contract • 30 days of annual leave • Remote-first culture with flexible choice of workplace: remote or our offices in Frankfurt am Main and Freiburg • Structured onboarding with a mentor and social buddy • Opportunities to shape the company without rigid processes, hierarchical structures, or outdated technologies • Annual professional development budget • Regular feedback meetings • Monthly team days and annual on-site team events (optional) • Workation within the EU after the probationary period, subject to applicable legal requirements • BahnCard • Job ticket subsidy • Bike leasing • Urban Sports Club/Hansefit membership • Access to nilo.health • Company pension scheme