Customer Success Manager – m/f/d

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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qwp

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

Consulting • Marketing • Digital Marketing

qwp is a full-service agency specializing in user experience (UX) design and content marketing for international markets. They offer a range of services including UX writing, UX/UI design, usability testing, content creation, and digital marketing strategies tailored for both mobile and web solutions. Their goal is to create intuitive and engaging digital experiences that effectively communicate brands worldwide while ensuring consistency and relevance across multilingual platforms.

📋 Description

• Serve as the primary point of contact for customers after contract signing and build long-term customer relationships • Guide new customers through product adoption and introduce them to key features • Support customers with successful implementation • Support customers in planning, executing, and optimizing their campaigns, including A/B testing and data-driven improvements • Collect and structure customer feedback and share relevant insights with the appropriate stakeholders • Explain new features clearly and keep customers informed about feature updates • Monitor relevant KPIs, analyze results, and prepare meaningful customer reports • Support the creation and optimization of outreach emails and help customers improve their communications

🎯 Requirements

• Enjoy advising customers and ideally have experience in account management, customer success, or a comparable role • Knowledge of strategic B2B outreach via email and LinkedIn • Ideally, experience with SaaS products and software onboarding • Interest in prompting, large language models (LLMs), and AI-powered workflows • Ideally, experience with CRM systems such as Salesforce, HubSpot, or Pipedrive • Excellent written and verbal communication skills in German at a native-speaker level • Ability to draft and optimize emails • Independent, organized, and solutions-oriented approach to work • Ability to oversee multiple customer projects in parallel • Hands-on mentality and pragmatic approach to problem-solving

🏖️ Benefits

• Freedom to shape your work and flexible working-time arrangements • 30 days of annual leave, plus December 24 and December 31 off • Exclusive team events • Employee referral bonus for successful hires • Company fitness subsidy • Professional development opportunities, including the UX Writing Academy, AI Academy, and many other tailored training options