Customer Success Manager – EMEA

Job not on LinkedIn

🔥 13 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AppSamurai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

📣 Marketing

🎮 Gaming

💰 $2.4M Series A on 2020-02

SaaS • Marketing • Gaming

AppSamurai is a company specializing in mobile app growth through AI-powered user acquisition. They offer solutions such as a programmatic demand-side platform (DSP) to help app owners optimize advertising campaigns and acquire users effectively. With a focus on both gaming and non-gaming apps, AppSamurai provides tools like App Discovery (OEM) to expand app reach through on-device promotions and advanced AI-based real-time optimization. The company also delivers tailored user acquisition strategies and dedicated client support to ensure app success and maximize return on ad spend (ROAS).

📋 Description

• Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion • Lead onboarding calls and dashboard workshops to get new customers to first value fast • Monitor account health and usage data to catch churn risk early, and act on it before it escalates • Build content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows • Run regular business reviews connecting product usage to measurable outcomes such as conversion, retention, and AOV • Own renewals and identify expansion opportunities, negotiating commercial terms directly • Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap • Turn strong customer outcomes into case studies, references, and reviews • Represent Storyly at relevant local events and visit customers when necessary or beneficial • Work with global-scale brands and app owners to maximize the value of Storyly's AI-powered content experience platform

🎯 Requirements

• 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company • Demonstrated ownership of commercial outcomes such as renewals, upsell, negotiation • Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting or mobile-first products • Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them • Track record of working cross-functionally with Product and Engineering to close customer issues • Able to travel customer offices and events, around 10% • Native or professional level communication skills in English and Hebrew • Experience in mobile commerce, retail media, or in-app engagement platforms is a plus • Familiarity with CS tooling like Salesforce, Custify, or similar is a plus • Experience in e-commerce, finance, utility, or loyalty sectors is a plus