Lead D365 CRM Consultant

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

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WBS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

⚡ Energy

Consulting • Energy

WBS é uma empresa baiana, fundada em julho de 1998, por quatro ex-funcionários da Promon Engenharia. Inicialmente atendendo principais empresas da área química e petroquímica com base no Polo Petroquímico de Camaçari, na Bahia, hoje mantém uma carteira de clientes que inclui grandes nomes como a Petrobras e Braskem. Atualmente, possui filiais em Camaçari, São Francisco do Conde, Candeias e São Paulo, com operações em Pernambuco, Rio de Janeiro, Paraná, Santa Catarina e Rio Grande do Sul.

📋 Description

• Take functional ownership of the Microsoft Dynamics 365 platform • Ensure that requirements, processes, and data work together effectively across all areas • Drive the strategic development, functional design, and implementation support of the CRM ecosystem • Provide functional guidance to the requirements team • Own the overall functional design of the CRM system • Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas • Analyze and prioritize requirements from business units and translate them into solutions, user stories, and optimized end-to-end processes • Define functional requirements for the data model and business processes, collaborating with the Tech Lead and stakeholders • Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts • Provide functional leadership to the requirements team and further develop its expertise, methodologies, and standards • Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform

🎯 Requirements

• At least 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a comparable role within the Microsoft Dynamics 365 Customer Engagement environment • Ideally, experience in consulting or implementation projects • Strong expertise in Microsoft Dynamics 365 Sales • Ideally, experience with Dynamics 365 Customer Insights • In-depth understanding of the standard functionality of the Microsoft Dynamics 365 platform • Experience analyzing, modeling, and optimizing business processes • Experience formulating precise requirements, user stories, and acceptance criteria • Very good understanding of Microsoft Power Platform, Dataverse, and integration architectures • Ability to functionally evaluate configurations, customizations, and bespoke developments • Experience facilitating workshops and collaborating with business units, stakeholders, and key users • Proven experience in the functional development of colleagues and in establishing methodologies, standards, and capabilities in requirements management • German at least C1 level • English at least B2 level • Confident use of AI-supported working methods • Good understanding of D365 licensing models and their impact on functionality and costs • Knowledge of Microsoft Dynamics 365 Business Central and CRM and ERP processes is desirable • Experience with migration projects or replacing and consolidating legacy system landscapes is desirable • Experience providing functional leadership and collaborating with external implementation partners is desirable • Practical experience with agile ways of working and Azure DevOps is desirable • Microsoft certifications in the Dynamics or Power Platform space, such as MB-210, PL-200, or PL-600, are desirable • Experience with Power BI and industry knowledge in the education, NGO, or social-impact sector is desirable

🏖️ Benefits

• 30 days of annual leave • Home office options • Sabbatical • Up to 180 days of working abroad • Vacation and workations at our seminar centers in Berlin and Pommritz • Offers and discounts through Corporate Benefits • Company running events • Sports and relaxation programs with Voiio • JobRad bicycle leasing • Corporate fitness with EGYM Wellpass • Yoga retreats • Dietary supplements • Ergonomic workplace equipment • Coaching and consulting services • A wide range of training opportunities • Three professional development days • Individual professional and personal development • LinkedIn Learning • Team development programs • Leadership Management Program • Microsoft 365 with Copilot • Excellent compatibility between career and family life • Paid days off to care for sick children • Family vacations at our seminar centers • Paid special leave to care for relatives • Digital childcare and tutoring with Voiio • Annual celebrations • Mindful meeting culture • Onboarding seminars and onboarding buddies • Open culture of learning from mistakes and giving feedback • Autonomous working environment • Meaningful work with social impact • Commitment to the common good, with a focus on sustainability • Herzensprojekte by WBS GRUPPE donation campaign