DWDM Technical Engineer

🕒 April 30

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Nokia

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

📡 Telecommunications

🏢 Enterprise

💰 Post-IPO Debt on 2018-12

Telecommunications • Enterprise • Infrastructure

Nokia is a B2B technology innovation leader in networking, providing advanced network solutions to enterprises, service providers, and the public sector worldwide. The company focuses on creating networks that are secure, resilient, and capable of connecting people, machines, and devices globally. Nokia is advancing technologies like 5G, AI, and quantum-safe networks, and it collaborates extensively to drive technological innovation forward. Through its Nokia Bell Labs division, the company also leads in pioneering future technologies, aiming to transform digital potential across various industries.

📋 Description

• Provide 24x7x365 remote technical support for DWDM/WDM products including GX G40, GX G30, and GX G3xc series. • Serve as technical expert to guide network interventions and mitigate traffic‑impacting issues. • Analyze, diagnose, and characterize hardware and software product anomalies prior to escalation to R&D, including preliminary root cause analysis. • Lead and contribute to the product defect resolution lifecycle through close collaboration with R&D teams. • Replicate customer‑reported issues in lab environments to validate product behavior and confirm defect root causes. • Define, review, and execute test plans for customer lab evaluations, field trials, and early network deployments. • Develop, verify, and document upgrade procedures and provide technical feedback on customer‑facing documentation. • Support customer demos, Proof of Concept (PoC), Type Approval testing, and pre‑Controlled Product (pre‑CP) validations.

🎯 Requirements

• Bachelor’s Degree 4-8 years of relevant experience in DWDM/WDM optical networking technical support, escalation engineering, systems verification, or related functions in the optical networking industry. • Experience supporting DWDM/WDM platforms; exposure to Nokia 1830 PSS / 1830 GX products is highly preferred. • Strong hands‑on experience with optical test equipment such as OTDR, OSA, BERT, traffic generators, and optical power meters. • Practical knowledge of transmission technologies including DWDM, OTN, Carrier Ethernet, PTN/MPLS‑TP, and TCP/IP networking (L2/L3). • Hands‑on exposure to ROADM, EDFA, Raman amplifiers, and coherent transponders is a plus. • Prior experience in customer‑facing technical support or collaboration with R&D teams is a strong advantage.