Nokia
10,000+ employees
Founded 1865
📡 Telecommunications
🏢 Enterprise
💰 Post-IPO Debt on 2018-12
Telecommunications • Enterprise • Infrastructure
Nokia is a B2B technology innovation leader in networking, providing advanced network solutions to enterprises, service providers, and the public sector worldwide. The company focuses on creating networks that are secure, resilient, and capable of connecting people, machines, and devices globally. Nokia is advancing technologies like 5G, AI, and quantum-safe networks, and it collaborates extensively to drive technological innovation forward. Through its Nokia Bell Labs division, the company also leads in pioneering future technologies, aiming to transform digital potential across various industries.
Technical Care Specialist
🔥 0 minutes ago
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Nokia
10,000+ employees
Founded 1865
📡 Telecommunications
🏢 Enterprise
💰 Post-IPO Debt on 2018-12
Telecommunications • Enterprise • Infrastructure
Nokia is a B2B technology innovation leader in networking, providing advanced network solutions to enterprises, service providers, and the public sector worldwide. The company focuses on creating networks that are secure, resilient, and capable of connecting people, machines, and devices globally. Nokia is advancing technologies like 5G, AI, and quantum-safe networks, and it collaborates extensively to drive technological innovation forward. Through its Nokia Bell Labs division, the company also leads in pioneering future technologies, aiming to transform digital potential across various industries.
📋 Description
• Deliver advanced, proactive technical support for Optics and OTN network solutions by diagnosing and resolving complex technical issues • Collaborate closely with R&D and cross-functional teams • Perform in-depth root cause analysis • Document findings and solutions • Share technical knowledge • Optimize network performance • Continuously improve service quality to ensure reliable operations and exceptional customer satisfaction • Act as a primary interface to TEC for escalation of customer problems and their follow-up till resolution
🎯 Requirements
• 4+ years of experience • Knowledge in 1830 PSS product family (PSS-4, 8, 8x, 16, 24x, 32, 36, 64) • Knowledge in Optical NMS (NFM-T, 1350 OMS) • Experience working in an R&D and/or customer facing environment • Working knowledge of Optical DWDM / OTN theory/operation • Ability to articulate technical issues / solutions to internal / external customers • Self-motivated (Do no require constant ‘oversight/assistance’ to get jobs done, e.t.c) • Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, e.t.c quickly) • Accountable and open to constructive feedback • Exceptional customer service skills. Placing customer needs first is an absolute requirement • Ability to objectively think and solve problems under pressure
🏖️ Benefits
• No explicit benefits mentioned
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