Associate Cloud Support Engineer – Night Shift

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Deliver technical assistance for Akamai's Web, Media performance delivery, Security, and Edge Compute services to valued customers. • Resolving technical issues, ensuring optimal product use, and fostering customer relationships. • Support is offered remotely through a ticketing system, email, and online calls, ensuring efficient communication and accurate documentation of all interactions. • Working as a trusted partner to troubleshoot and mitigate complex technical issues for accounts in the APJ/EMEA regions. • Leading technical investigations across Akamai's Connected Cloud Platform worldwide. • Owning the customer problems until resolutions and collaborating with internal teams across time zones. • Using and maintaining the Akamai Knowledge Database while utilizing a continuous improvement approach. • Providing feedback into improving our internal tools, procedures and working towards becoming an SME.

🎯 Requirements

• Have 6 months - 2 years of experience and a bachelor's degree in computer science engineering or relevant fields. • Have a passion for delivering excellent service, in a customer facing role providing business to business support. • Have knowledge of, and a demonstratable understanding of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, HTTP, BGP • Have experience with Linux specifically in Bash/Shell command line environment covering application logs. • Have demonstrable experience in programming languages (such as Python, Java, also with web technologies such as HTML and Javascript)

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. See our benefits. • FlexBase adapts to your job's needs • Employees can work from home, in an office, or a combination of both.