Cloud Support Engineer

🕒 February 9

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues • Contributing to the strategic direction of the global support team to develop and implement best practices • Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform • Working independently with the customers manage customer incidents and escalations to closure • Communicating with customers in Japanese and internal communication in English (Written and Spoken)

🎯 Requirements

• Have experience with working on web application issues (HTML, javascript, JSP) • Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting • Be experienced in providing technical solutions and support to customers • Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders • Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members • Show passion for self improvement and education • Have fluency to communicate with customers and internal in fluent Japanese and English

🏖️ Benefits

• Development opportunities • GROW and Mentoring programs • Internal events like the APEX Expo • Tools such as Linkedin Learning