Engagement Manager

🕒 January 6

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Maximize value, retention and growth throughout the customer life-cycle • Help to build, innovate and evolve customers' performance, cloud computing and security strategies • Act as the strategic driver and technical advisor to architects and technology leaders of Akamai's premier customers • Partner with Sales and pre-sales to expand adoption of Akamai's products and services • Maximize customer satisfaction based on the customer's needs and business requirements • Be the central point of contact for the customer and lead account team to deliver customer success • Respond to escalations when various program management issues arise and operational improvements to mitigate future risks • Ensure customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

🎯 Requirements

• Be a customer advocate passionate about delivering technical solutions • Demonstrate experience in a customer-facing role within the Information Technology industry • Experience working with cloud computing (AWS, GCP, Azure, etc), network technologies, web performance or media related technologies, methodologies and/or architectures • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels • Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment • Demonstrate experience in Program or Project management in a cross functional and technical team • Fluent in Japanese and Conversational in English

🏖️ Benefits

• Professional development opportunities • Mentoring programs • Internal events like APEX Expo • Tools such as Linkedin Learning