Akamai Technologies
5001 - 10000 employees
đ Cybersecurity
đ° Post-IPO Equity on 2001-07
Cloud Computing âą Cybersecurity âą Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
IT Support Specialist
đ„ 12 hours ago
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Akamai Technologies
5001 - 10000 employees
đ Cybersecurity
đ° Post-IPO Equity on 2001-07
Cloud Computing âą Cybersecurity âą Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
đ Description
âą Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels. âą Contributing to the analysis, research, and resolution of complex technical issues. âą Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs. âą Ensuring accurate and secure inventory management practices are followed to ensure compliance. âą Managing and collaborating with engineering teams on small projects and technical innovations. âą Providing actionable and in-the-moment feedback to your teammates to improve our quality of service delivered
đŻ Requirements
âą 3+ years' experience supporting Windows/MacOS/Linux operating systems and packages. âą Excellent verbal and written communication skills âą Demonstrate knowledge of software and hardware troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware. âą Be naturally curious about problem solving, and adept at learning new things. âą Show a genuine passion for outstanding customer service âą Be able to re-prioritize and adapt to a fast-moving environment.
đïž Benefits
âą Health insurance âą Retirement plans âą Paid time off âą Professional development opportunities
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