Product Support Engineer

October 30

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Akamai Technologies

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Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

📋 Description

• Provide advanced escalation product support for security products • Ensure application and network performance • Build and maintain knowledge of the PacketFence product • Run proof-of-concepts for evaluation, setup and testing of PacketFence • Gather feedback from testing and provide to the product team • Monitor ticket queue and handle escalations and non-standard requests • Develop and maintain documentation and configuration standards • Support the team as incidents arise

🎯 Requirements

• 4 to 7 years of experience • Good knowledge of web network architecture & protocols (CDN, HTML, HTTP, HTTPS,TLS/SSH, IPv4/v6, DNS, DHCP, LDAP) • Good knowledge of network architectures and security (VLAN, routing, 802.1X and EAP) • Possess knowledge of network access control solutions such as Cisco ISE, Aruba ClearPass or others • Experience in managing and monitoring high traffic and scalable performance systems • Exposure to scripting is good • Ability to understand complex flows and provide creative technical solutions while working with log files

🏖️ Benefits

• Professional development opportunities • Knowledge base access