Senior Cloud Support Engineer

🕒 May 21

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security. • Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing. • Acting as the main contact to proactively analyze and solve technical issues. • Collaborating and working closely with internal cross-functional teams to drive problems to resolution. • Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.

🎯 Requirements

• Have relevant experience in a similar Cloud Support role. • Have an understanding of cloud provider ecosystems such as AWS, Azure, etc. • Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies. • Demonstrate experience with layer 3 and 4 technologies. • Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments. • Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. • FlexBase adapts to your job's needs • It's not about telling employees where to work; it's about supporting employees to do their best work. • We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.