Akamai Technologies
Cloud Computing ⢠Cybersecurity ⢠Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
Service Line Manager
Job not on LinkedIn
November 3
Akamai Technologies
Cloud Computing ⢠Cybersecurity ⢠Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
đ Description
⢠Managing your team to develop API Security Operationalization plans, maximizing the customer experience, product adoption and health scores. ⢠Assisting your team with key escalations and the production of best-practice blueprints for the portfolio of customers. ⢠Measuring effectiveness of TAMs, SAs, and TPMs, ensuring the team delivers on Key Operational metrics, including Operationalization Metrics & Adoption. ⢠Creating cadence for review within the team to drive premier programmatic Customer Success practices. ⢠Increasing the lifetime value of Customers through focused advocacy and reference-ability. ⢠Ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services. ⢠Assessing the interactions with our top customers (product performance, depth, and breadth of usage, Support experience).
đŻ Requirements
⢠Have relevant experience supporting clients & creating service/support strategies. ⢠Understand internet technologies and/or cloud architecture. ⢠Understand Cybersecurity, APIs and challenges with Security Products. ⢠Have experience of leading a cross-functional team to successfully deliver projects and revenue targets. ⢠Show familiarity with supporting and managing large, global customers & creating service and support strategies. ⢠Be able to show an understanding of working with financial forecasting and operational metrics.
đď¸ Benefits
⢠Your health ⢠Your finances ⢠Your family ⢠Your time at work ⢠Your time pursuing other endeavors
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