Solutions Engineer

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Nooks

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Artificial Intelligence • Sales • Enterprise

Nooks is a cutting-edge AI Sales Assistant Platform that automates tasks in dialing, prospecting, and coaching to help sales representatives focus on the human aspects of selling. The platform is designed to increase productivity and conversion rates through features such as an AI Dialer that automates call tasks, a Virtual Sales Floor for live coaching, and a Prospecting Assistant for identifying and targeting ideal prospects. With tools for call analytics, email generation, and integration with various systems, Nooks aims to transform sales processes and is trusted by top-performing sales organizations.

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Partner with Account Executives to run technical discovery and support the trial execution process in active deals. • Own trial setup and configuration (CRM and SEP integration, dialer setup, multi-product configuration, and analytics enablement) for commercial and SMB deals. • Proactively monitor trial health and performance, identifying potential issues and ensuring prospects achieve high-performance standards and rapid time-to-value. • Coordinate technical integrations with the CRM, the SEP, and other sales tools. • Act as a key technical resource during customer calls to handle objections and answer technical questions. • Assist Account Executives in shaping the business case, helping to quantify the potential value and ROI of Nooks for the prospect's workflow. • Support trial wrap-up and the successful transition of customers to the Customer Success team post-close. • Collaborate with Product and Engineering to troubleshoot and escalate technical edge cases. • Follow and contribute to our internal playbooks, helping to refine processes and documentation over time.

🎯 Requirements

• 2+ years of experience in a customer-facing, quota-carrying role within B2B SaaS (Sales, Customer Success, or a technical support role). • Strong interest in and understanding of Revenue or Sales Operations, with a curiosity for sales prospecting tools and workflows. • Familiarity with the modern sales tech stack, including Salesforce, HubSpot, Outreach, Salesloft, and Gong. Experience with Nooks is a plus! • Outstanding customer management skills: discovery, advisory, project management, and stakeholder alignment. • Ability to manage multiple customer engagements simultaneously with timely and successful delivery. • Excellent written and verbal communication skills, able to explain technical concepts simply and clearly. • A proactive, collaborative mindset with a genuine passion for helping customers solve problems.

🏖️ Benefits

• Equal Employment Opportunity Statement • Diverse and inclusive workforce