Customer Success Specialist

Job not on LinkedIn

🕒 July 25

🇫🇮 Finland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nordhealth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Nordhealth is a remote-first SaaS company headquartered in Helsinki, Finland, that builds digital products for the healthcare sector. With 450+ employees working remotely or from offices and collaboration hubs, Nordhealth focuses on creating healthcare software and services for customers primarily in the Nordics and an expanding client base across North America and Europe (including the USA, UK and Spain). The company emphasizes product development, customer success and enterprise onboarding as part of its offerings.

📋 Description

• Guide customers through migration from the legacy desktop platform to the new web-based solution • Lead tailored onboarding sessions • Communicate the value of the new platform and promote product adoption • Monitor customer progress and proactively address questions, gaps, and concerns • Deliver group and one-to-one customer training • Develop and maintain training materials, guides, and how-to documentation • Track adoption indicators and provide additional customer support • Build trusted customer relationships as the primary contact during migration and hypercare • Liaise with Support, Product, Engineering, and Professional Services to resolve issues • Represent customer needs and feedback internally • Identify opportunities for additional platform value and flag them to commercial teams • Contribute to customer retention • Maintain accurate CRM and tracking-tool records • Share customer insights and recurring challenges with the team • Participate in team meetings, training, and knowledge-sharing • Support the Team Lead with migration readiness, process improvement, and escalations

🎯 Requirements

• Fluent Norwegian speaker • Minimum 2+ years in a customer-facing role such as Customer Success, Account Management, Implementation, Training, or Professional Services • Understanding of SaaS platforms and software onboarding or migration processes • Awareness of customer success principles, including value realisation, adoption, and relationship management • Some understanding of healthcare or health tech environments is a strong advantage • Basic familiarity with change management concepts • Excellent verbal and written communication skills • Strong presentation and facilitation skills, particularly for remote training and onboarding sessions • Ability to learn software products quickly and explain them simply to non-technical users • Organised and detail-oriented, with ability to manage multiple customer engagements simultaneously • Comfortable using CRM tools, collaboration platforms, and digital communication channels • Customer-centric, commercially aware, resilient, solution-focused, motivated, self-driven, empathetic, and patient

🏖️ Benefits

• A 1-year full-time employment contract • Competitive compensation and benefits • Learning and professional growth opportunities • The tools you need, and enjoy using • Frequent company events • Talented colleagues from around the world • Meaningful industry and fast-growing, global company environment • Autonomy and continuous improvement culture • Diverse teams