Customer Experience Specialist

Job not on LinkedIn

🔥 15 hours ago

🇩🇰 Denmark – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nordhealth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nordhealth is a fast-growing software company focused on redefining healthcare through innovative products. The company is expanding internationally and values its diverse team of experts, including developers, sales personnel, customer service representatives, and project coordinators. Nordhealth is actively hiring new professionals and offers various employment opportunities such as fully remote and hybrid roles in Europe and the UK. To learn more, visit nordhealth. com.

📋 Description

• Provide first-line support as the primary contact for users via Intercom chat and email • Investigate user issues, replicate bugs, and collaborate with internal teams on complex technical queries • Identify gaps in user resources and create Help Center articles, guides, and FAQs • Help less tech-savvy users navigate the platform with patience and clear communication • Advocate for customers internally by gathering feedback and sharing insights with Product and Success teams • Proactively identify ways to improve the customer journey and help users succeed with the platform

🎯 Requirements

• Some experience working in a fast-growing, global SaaS company is ideally preferred • Experience maintaining high customer satisfaction scores (CSAT) and quick resolution times • Patience explaining technical concepts simply and accessibly • Exceptional written and spoken skills in Danish and English • Professional, warm, and articulate communication • Initiative to identify and build missing processes and customer resources • High degree of technical flair and ability to understand how software works • Team-player mindset and willingness to collaborate, adapt to changing priorities, and share knowledge • Ability to work with Intercom and support chat/email workflows

🏖️ Benefits

• Competitive compensation • Remote-first culture • Access to the Copenhagen office in Nordhavn • The tools needed to succeed • A global team of talented colleagues • Opportunity to shape the customer experience for thousands of healthcare professionals