Enterprise Support Team Lead

Job not on LinkedIn

🔥 14 hours ago

🇫🇮 Finland – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nordhealth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nordhealth is a fast-growing software company focused on redefining healthcare through innovative products. The company is expanding internationally and values its diverse team of experts, including developers, sales personnel, customer service representatives, and project coordinators. Nordhealth is actively hiring new professionals and offers various employment opportunities such as fully remote and hybrid roles in Europe and the UK. To learn more, visit nordhealth. com.

📋 Description

• Lead, coach, and develop a team of Support Specialists • Set clear expectations, accountability, and support for the team • Provide coaching, feedback, and performance reviews • Identify training needs and deliver or organise onboarding, training, and knowledge-sharing initiatives • Own day-to-day operational performance, particularly for enterprise accounts • Monitor and manage SLAs and KPIs including response times, resolution times, CSAT, and backlog levels • Act as primary point of contact for large enterprise customers across multiple locations and countries • Plan and deliver hypercare support for newly onboarded clinics and groups • Coordinate hypercare coverage with Onboarding and Implementation teams • Host regular weekly and monthly enterprise customer meetings • Own customer communication during escalations, incidents, and high-touch interactions • Act as primary escalation point for complex, high-impact, or time-sensitive support issues • Coordinate internal responses with Product, Engineering, and Customer Success teams • Represent enterprise customer needs in cross-functional discussions • Share customer feedback and recurring issues with stakeholders • Report to the Head of Support on team performance, SLAs, escalations, risks, and trends • Review tickets and incidents to identify root causes and improvement opportunities • Prepare data-backed support performance reporting

🎯 Requirements

• Flexibility to work during UK hours, ideally based in the UK or elsewhere in the EU • Experience working with enterprise customers • Confidence in building relationships with key customer stakeholders • Strong performance management experience, with a track record of hitting and exceeding KPIs across a wide team • Experience with Intercom or similar ticket management systems • Veterinary industry experience is preferred, though not essential • Experience in a fast-growing, global SaaS company is ideal

🏖️ Benefits

• Competitive compensation and benefits • Learning and professional growth opportunities • The tools you need, and enjoy using • Frequent company events • Remote-first work arrangement • Flexible work during UK hours