Customer Support Team Leader

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October 14

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Obviuse

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Recruitment • B2B • HR Tech

Obviuse is a recruitment company that specializes in connecting multilingual talent with employers abroad, focusing on Scandinavian candidates. They offer tailored recruitment solutions to meet specific company needs, ensuring fully screened candidates and smart optimization of job advertising costs. Obviuse is dedicated to helping both employers and job seekers navigate international employment opportunities, enabling individuals to enhance their careers and gain valuable work experience abroad.

2 - 10 employees

Founded 2012

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Lead, mentor, and motivate your team to meet and exceed performance goals. • Monitor and analyze key metrics such as customer satisfaction and first contact resolution. • Provide regular coaching, feedback, and performance reviews. • Manage schedules, ensure coverage, and coordinate with Workforce Management. • Handle escalations and complex cases, ensuring timely and effective resolutions. • Collaborate with Training, Quality, and Operations teams to optimize processes and service delivery. • Use data insights to identify trends and drive continuous improvement initiatives.

🎯 Requirements

• Native-level proficiency in Slovenian and strong English communication skills. • Minimum 1 year of contact center experience. • Previous experience as a team lead or supervisor is a strong plus. • Excellent communication, analytical, and coaching abilities. • Comfortable using Microsoft Office tools (Excel, PowerPoint) and contact center systems (CRM, WFM).

🏖️ Benefits

• Remote work based anywhere in Slovenia. • Comprehensive training and onboarding from certified instructors. • Supportive and multicultural work environment with opportunities to grow and develop your leadership skills. • Regular performance recognition and professional development programs.