Nordson Corporation
5001 - 10000 employees
Founded 1954
Manufacturing • Industrial • Engineering
Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.
Field Service Engineer
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Nordson Corporation
5001 - 10000 employees
Founded 1954
Manufacturing • Industrial • Engineering
Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.
📋 Description
• Install, maintain, and repair x-ray inspection systems at customer locations. • Perform system upgrades and deliver hands-on training to customers. • Generate detailed service documentation including reports, protocols, and RMAs. • Engage with customers to understand their needs and recommend service solutions. • Provide remote troubleshooting and support via phone and online tools. • Collaborate with engineering, operations, and suppliers to analyze and resolve system failures. • Maintain accurate CRM records, service tickets, and knowledge base entries. • Own and follow up on open issues post-installation or upgrade. • Offer feedback to engineering and operations to support continuous improvement and quality initiatives. • Participate in the on-call rotation to provide after-hours support when needed. • Assist with spare parts identification and support order processing. • Provide technical input for aftermarket product quotations. • Travel internationally, primarily within Europe, with occasional global assignments. • Ensure timely and effective resolution of customer concerns and feedback. • Develop and distribute user manuals and troubleshooting guides as needed. • Deliver service training to distributors and regional teams. • Support product demonstrations when required.
🎯 Requirements
• Strong customer orientation and service mindset • Solid background in electromechanical systems • Proficient PC and software skills • Excellent organizational and time management abilities • Proactive problem-solving and decision-making skills • Effective verbal and written communication across all levels • Strong interpersonal skills and team collaboration • Ability to work under pressure and meet tight deadlines • Eagerness to learn and grow professionally • Proficiency in English
🏖️ Benefits
• Flexible work schedule • Comprehensive benefits package • Opportunities for growth and development
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