Field Service Technician II

🕒 May 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Nordson Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1954

Manufacturing • Industrial • Engineering

Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

📋 Description

• Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment. • Provide Remote Technical Support to assigned Top customers. • Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system. • Complete Corrective Action Reports for all Warranty issues. • Conduct formal and informal training classes. • Complete accurate service reports/service tickets after customer visits in a timely manner. • Responsible for auditing, documenting and updating customer installed base line survey information for our database. • Report any customer complaints about our equipment performance to assigned Field Service Supervisor. • Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering. • Upsell customers on aftermarket parts or services (eg TrueBlue PM Program). • Participate in ongoing training of our products.

🎯 Requirements

• College degree in a Technical Program preferred. • Strong Mechanical & electrical knowledge/understanding. • Strong knowledge of pneumatic & hydraulic systems/components. • Strong ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams. • Familiarity with using common tools and equipment (i.e. Multi-Meter). • Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240VAC – 480VAC). • Comfortable working onsite alone with tools to assist customers. • Comfortable with upselling customers on new products and technologies. • Effective clear concise oral & written communication skills. • Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working schedules