Inside Sales Associate

April 5

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Nordson Corporation

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Manufacturing • Industrial • Engineering

Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

5001 - 10000 employees

Founded 1954

📋 Description

• This is an Internal Sales role responsible for the management and development of Nordson customers in the UK • This position will involve both proactive and reactive activities to look after the assigned customer base, whilst also supporting two external salespeople with some administration tasks • Manage & grow sales within allocated customers through close interaction using telephone, email & other office based concepts • All records to be update using Nordson C4C computer system • Promote Nordson products to both new & existing customers in the UK & Ireland with aim to grow business yearly in line with corporate objectives • Identify & develop new system sales in the end user business through close interaction with customers, aim to increase machine population through targeted approach using market & application knowledge • Develop recapitalisation business for old systems installed base by developing & managing a competitive trade-in concept • Pro-actively develop aftermarket business through promotion of engineering, parts & maintenance products • Target to increase the average aftermarket spend per machine • Maintain & develop customer relationships through telephone, email, remote meetings etc • Establish & update customer data (contacts, IBase & Tel No) for each account in C4C • Generate system sales revenue from your customers using our obsolescence programme • Promote aftermarket portfolio (spare parts, training, service contract) • Identify new potential customers & revenue streams through market research & references • Support field based team with quotations & administration support as required • Handling of incoming telephone calls, email & office administrative duties as required • Any other duties as requested by management

🎯 Requirements

• 2 to 5 years previous experience within an inside sales environment, preferably in a technical sales role • Professional telephone manner with strong customer ethics • Good oral and written communication / negotiation skills including value selling concepts • Target driven with the ability to measure own success using KPI's • Ability to work using their own initiative or equally as part of a team • Capable of working to set standards / deadlines & show good time management • Possess a creative flare with the ability to think "out of the box" to satisfy customers needs • Proficient in Microsoft Office & have experience with CRM sales platforms • Knowledge of web based media & email promotions • Well presented, enthusiastic & flexible in day to day duties

🏖️ Benefits

• Flexible work schedule • Comprehensive benefits package • Opportunities for growth and development