Application Support Engineer – Talent Connection

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

💰 $54.4M Debt Financing - Nortal on 2024-01

Healthcare • Consulting

Nortal is a digital transformation and technology consulting company that partners with governments, healthcare institutions, large enterprises and Fortune 500 companies to design, build and operate mission-critical digital services. The company delivers platform and engineering work across Microsoft, ServiceNow, Salesforce, Adobe and Atlassian ecosystems and provides services including strategy & transformation, cyber resilience, data & artificial intelligence, platform optimization, product & experience, technology & engineering, and IT outsourcing. Nortal operates globally with offices across Europe, the Americas and the Middle East, emphasizes AI-native teams and legacy modernization, and is positioned as a trusted strategic partner for public sector and regulated industries.

📋 Description

• Provide advanced technical support and resolve complex issues (server-wide performance, custom workflows, and CMS integrations) to deliver robust, long-term solutions. • Resolve escalated technical issues by coordinating actions with cross-functional technology departments (CloudOps, Product Development, and Professional Services). • Communicate system outages and critical technical issues promptly to Project Managers (PJMs) and affected clients. • Mentor junior team members to resolve technical queries and accelerate their skill development. • Diagnose system bugs and proactively raise awareness of technical problems among all user groups.

🎯 Requirements

• Bachelor's Degree in Computer Science, Engineering, or a related field. • Analyze existing processes and propose actionable optimization strategies to increase overall operational efficiency. • Leverage advanced diplomacy and negotiation skills to manage stakeholder relationships effectively. • Apply proven, methodical problem-solving skills to resolve complex technical challenges. • Demonstrate an acute attention to detail and a keen interest in emerging technologies. • Utilize advanced hardware and networking knowledge to support system infrastructure. • Maintain a strong understanding of content creation tools and diverse file types (XML, HTML, SGML derivatives, MS Office, FrameMaker). • Manage incidents effectively using enterprise portals such as Salesforce, BMC, or equivalent ticketing systems. • Exhibit advanced time management skills to balance competing priorities and meet strict deadlines. • Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

🏖️ Benefits

• Competitive USD salary – We value your skills and contributions! • 100% remote work – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM! • Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger! • National Holidays celebrated – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. • Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. • Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! • Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. • Birthday day off – Enjoy an extra day off during your birthday week to celebrate in style with friends and family!