Salesforce Marketing Cloud Consultant

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

💰 $54.4M Debt Financing - Nortal on 2024-01

Healthcare • Consulting

Nortal is a digital transformation and technology consulting company that partners with governments, healthcare institutions, large enterprises and Fortune 500 companies to design, build and operate mission-critical digital services. The company delivers platform and engineering work across Microsoft, ServiceNow, Salesforce, Adobe and Atlassian ecosystems and provides services including strategy & transformation, cyber resilience, data & artificial intelligence, platform optimization, product & experience, technology & engineering, and IT outsourcing. Nortal operates globally with offices across Europe, the Americas and the Middle East, emphasizes AI-native teams and legacy modernization, and is positioned as a trusted strategic partner for public sector and regulated industries.

📋 Description

• Configure Salesforce Marketing Cloud from the ground up, including Business Units, user roles, permissions, and Sender Authentication Package (SAP). • Set up and maintain core Studios and Builders, including Email Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder. • Design and implement the data model, including Data Extensions, data relationships, and the integration of customer data from banking source systems. • Establish deliverability best practices, IP warming, and domain authentication (SPF, DKIM, DMARC). • Build responsive, brand-compliant email templates and content blocks. • Configure segmentation, dynamic content, and personalization using SQL queries, AMPscript, and audience filters. • Design and deploy multi-step customer journeys, triggered sends, and automated campaigns. • Implement A/B testing, tracking, and reporting to measure and improve campaign performance. • Operate the platform jointly with the client's team, running day-to-day campaign execution and troubleshooting. • Provide guidance on subscriber management, consent, preference centers, and unsubscribe handling in line with banking regulations and data protection requirements. • Support governance around approval workflows, audit trails, and secure handling of sensitive customer data. • Deliver structured, ongoing knowledge transfer through documentation, hands-on training sessions, and playbooks. • Progressively shift operational ownership to the client's team, reducing dependency over the engagement. • Establish standards, naming conventions, and reusable assets that the client can maintain independently.

🎯 Requirements

• Bachelor's Degree in Computer Science, Engineering, or a related field. • Proven experience implementing and operating Salesforce Marketing Cloud in enterprise environments. • Strong command of Email Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder. • Proficiency in SQL, AMPscript, and HTML/CSS for email. • Solid understanding of email deliverability, authentication, and data model design. • Experience working with sensitive customer data and awareness of privacy and compliance requirements, ideally in banking or financial services. • Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

🏖️ Benefits

• Competitive USD salary – We value your skills and contributions! • 100% remote work – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM! • Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger! • National Holidays celebrated – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. • Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. • Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! • Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. • Birthday day off – Enjoy an extra day off during your birthday week to celebrate in style with friends and family.