Senior Functional Consultant, D365

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

💰 $54.4M Debt Financing - Nortal on 2024-01

Healthcare • Consulting

Nortal is a digital transformation and technology consulting company that partners with governments, healthcare institutions, large enterprises and Fortune 500 companies to design, build and operate mission-critical digital services. The company delivers platform and engineering work across Microsoft, ServiceNow, Salesforce, Adobe and Atlassian ecosystems and provides services including strategy & transformation, cyber resilience, data & artificial intelligence, platform optimization, product & experience, technology & engineering, and IT outsourcing. Nortal operates globally with offices across Europe, the Americas and the Middle East, emphasizes AI-native teams and legacy modernization, and is positioned as a trusted strategic partner for public sector and regulated industries.

📋 Description

• Lead discovery workshops with business stakeholders to analyze current-state customer engagement, marketing operations, and service processes • Design future-state solutions using Dynamics 365 Customer Insights Journeys • Design end-to-end customer journeys and engagement strategies for lead generation, onboarding, retention, cross-sell/upsell, and renewal initiatives • Configure Customer Insights Journeys environments, including journeys, segments, triggers, forms, landing pages, subscription centers, lead scoring models, and dynamic personalization rules • Develop customer segmentation frameworks and define engagement KPIs • Analyze campaign performance and recommend continuous improvements • Support integrations with Dynamics 365 Sales, Customer Service, Power Platform, and Power BI • Facilitate solution design reviews and present recommendations to project leadership • Support SIT/UAT testing • Develop training materials to drive user adoption • Act as a trusted advisor to business stakeholders and project leadership on customer engagement, marketing automation, lead management, and communication strategies

🎯 Requirements

• Bachelor's Degree in Computer Science or Engineering • 4+ years of hands-on experience implementing Microsoft Dynamics 365 Marketing and Customer Insights Journeys • Strong knowledge of Dataverse, Power Platform, Microsoft 365, and enterprise marketing automation/customer lifecycle management best practices • Experience facilitating workshops and supporting Agile/hybrid delivery methodologies • Excellent verbal, written, presentation, and stakeholder management skills • Preferred certifications: MB-220, PL-200, MB-910, or Customer Data Platform Specialty • Experience in insurance, employee benefits, healthcare, or contact center environments is a plus • Advanced English level required • Ability to work with US clients

🏖️ Benefits

• Competitive USD salary • 100% remote work; access to coworking spaces across LATAM • Paid time off and national holidays according to country regulations, with full salary • Sick leave • Annual credit for perks • Team-building activities, coffee breaks, tech talks, and after-work gatherings • Birthday day off • Wellness check-ins and professional growth support from the People Care team • Flexible work model focused on outcomes and work-life balance • Autonomy, open communication, and respect for diversity