Quality Engineer

🕒 2 days ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Nortal is a strategic partner specializing in transformation services for governments, healthcare institutions, and businesses. With over 25 years of experience, Nortal employs a unique seamless methodology to deliver world-class digital solutions that enhance efficiency and user experiences. They focus on tackling complex challenges across various industries, including public sector, healthcare, financial services, and telecommunications, ensuring that clients can successfully navigate the demands of a rapidly evolving economic landscape.

📋 Description

• Design comprehensive test plans, test scenarios, and test cases for multi-step, event-driven customer journeys and marketing campaigns • Execute functional, integration, and regression testing across Adobe Journey Optimizer (AJO), Campaign Orchestration, and related marketing platforms • Validate journey triggers, audience eligibility, decision logic, personalization rules, content delivery, and expected customer paths • Develop and maintain regression test suites • Use SQL to investigate data discrepancies and compare audience, profile, and campaign counts across Adobe Experience Platform (AEP), Snowflake, and source systems • Verify data accuracy, consistency, and completeness across systems • Collaborate with journey builders, campaign specialists, and data operations teams to investigate issues and validate corrective actions • Document defects with reproduction steps, expected and actual results, supporting evidence, and business impact • Track defects through resolution, retest fixes, and verify issues are addressed before release • Work with business stakeholders to clarify acceptance criteria, validate expected behaviors, and support testing sign-off • Participate in daily stand-ups and report testing progress, blockers, risks, and outstanding defects • Improve test coverage, regression processes, quality standards, and testing efficiency • Maintain test documentation and contribute to continuous quality assurance improvement • Conduct technical interviews through Nortal's Technical Interviewer Program

🎯 Requirements

• Hands-on experience testing marketing journeys or campaigns using enterprise platforms such as Adobe Journey Optimizer (AJO), Adobe Campaign, Unica, or Salesforce Marketing Cloud • Experience designing and executing test plans, test cases, and regression suites for event-driven, multi-step customer journeys • Strong understanding of functional testing, regression testing, and defect lifecycle management • Practical experience using SQL to validate data and compare counts across different systems • Ability to investigate discrepancies in customer data, audience counts, journey triggers, and campaign execution results • Strong attention to detail and a systematic approach to identifying, documenting, and reproducing defects • Experience writing clear and actionable defect reports, including reproduction steps, expected versus actual behavior, and supporting evidence • Ability to collaborate effectively with technical teams, journey builders, and business stakeholders to resolve defects • Strong analytical thinking, problem-solving skills, and commitment to delivering reliable solutions • Clear written and spoken English, with the ability to communicate testing results, risks, and technical issues to US-based stakeholders • Availability to work during US Eastern business hours and participate in daily stand-ups • Nice to have: Experience with Adobe Experience Platform (AEP) or Adobe Real-Time CDP (RT-CDP) • Nice to have: Experience using Snowflake or another cloud data warehouse for data validation and analysis • Nice to have: Experience implementing or maintaining automated tests for marketing platforms and customer journeys • Nice to have: Familiarity with Workfront or similar work management tools • Nice to have: Background in travel, hospitality, theme parks, entertainment, or related industries

🏖️ Benefits

• Competitive USD salary • 100% remote work • Paid time off and national holidays according to the employee's country's regulations while receiving full salary • Sick leave • Annual credit for work-life balance perks • Team-building activities, coffee breaks, tech talks, and after-work gatherings • Birthday day off during birthday week • People Care support, wellness check-ins, and professional growth support • Autonomy, open communication, and flexible work model focused on outcomes • Access to coworking spaces across LATAM

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