Field Service Technician

🕒 April 10

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Nortek Data Center Cooling

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔧 Hardware

⚡ Energy

🤝 B2B

Hardware • Energy • B2B

Nortek Data Center Cooling is a provider of integrated air and liquid cooling systems for data centers, delivering built-to-spec hardware and turnkey solutions that reduce water and power usage while supporting rapid deployment for hyperscale and AI computing environments. The company offers end-to-end engineering, tested CDU/CRAH/RDHX products and hybrid fluid cooling plants, with global reach and a focus on improving energy efficiency, lowering total cost of ownership, and meeting the needs of large enterprise and cloud operators.

📋 Description

• Provide service, guidance and technical expertise to end users and outside sales representatives • Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects • Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair • Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company • Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance • Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements

🎯 Requirements

• High school diploma or equivalent • Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred • Ability to travel ~85% of the time to various job sites for commissioning and warranty work • Superior analytical skills and attention to detail • Ability to read and interpret blueprints, plans, and manuals • Ability to stay on project through root cause analysis • Excellent customer service skills with desire to exceed internal and external customer expectations • Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery • Preferred Trade/technical school or certification a plus • Product experience with industrial HVAC equipment or similar electromechanical products preferred • Strong experience in Microsoft Excel and Word • Intermediate experience with commercial projects • Building automation experience a plus

🏖️ Benefits

• Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions • Making NexGen Products - Cooling the World’s Ever Expanding Data Centers • Airconditioned work environment • Benefits start day one • 401K match • First year, 4 weeks’ vacation (accrued)