Nova-Tech Engineering
201 - 500 employees
🌾 Agriculture
Agriculture • Manufacturing
Nova-Tech Engineering is an innovative design, manufacturing, and customer support company that specializes in creating robotic systems for the agricultural industry. Located in Willmar, Minnesota, Nova-Tech combines the talents of engineers, machinists, and support personnel to provide revolutionary solutions that enhance their customers' ability to feed the world. The company serves over 600 clients worldwide through its process automation technology, with a strong focus on collaboration, agility, and innovation. Nova-Tech's core values include excellence, servant leadership, and capitalizing on the unique strengths of its employees.
Poultry Technical Account Manager
🕒 May 20
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Nova-Tech Engineering
201 - 500 employees
🌾 Agriculture
Agriculture • Manufacturing
Nova-Tech Engineering is an innovative design, manufacturing, and customer support company that specializes in creating robotic systems for the agricultural industry. Located in Willmar, Minnesota, Nova-Tech combines the talents of engineers, machinists, and support personnel to provide revolutionary solutions that enhance their customers' ability to feed the world. The company serves over 600 clients worldwide through its process automation technology, with a strong focus on collaboration, agility, and innovation. Nova-Tech's core values include excellence, servant leadership, and capitalizing on the unique strengths of its employees.
📋 Description
• Works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization • Responsible for installing machines and providing technical support and customer service • Performs mechanical field repairs and maintenance on Nova-Tech Engineering equipment following training • Serve as the primary contact for assigned customer accounts • Build and maintain strong relationships with customers and hatchery leadership • Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation • Develop strong product and service knowledge to recommend data-driven customer solutions • Ensure customer understanding of contractual terms and support timely payment compliance • Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders • Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback • Attend industry events and company trainings as required
🎯 Requirements
• 2+ years of related experience in customer service and technical roles • Bachelor’s degree in Agriculture, Business, or a related field preferred • Working knowledge of biology and the poultry industry • Strong interpersonal, account management, negotiation, and presentation skills • Excellent verbal and written communication skills in English, proficiency in a second language preferred • Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook • Strong organizational skills with the ability to manage multiple priorities and meet deadlines • Self-directed, adaptable, and comfortable taking on new challenges • Team-oriented problem solver with strong attention to detail and sound business judgment • Valid driver’s license and ability to be insured • Valid passport for international travel
🏖️ Benefits
• Health insurance options to choose from • Free virtual and in-person healthcare • Dental and vision insurance • Life insurance • Short- and long-term disability • Flexible spending accounts • Education reimbursement • 401k and match with immediate vesting • Generous PTO • Paid holidays • Full week of paid holiday shutdown
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