NOVACARD
Fintech • Banking • B2C
NOVACARD is a Mexican consumer credit-card provider and fintech offering a transparent, no-hidden-fee credit card with flexible credit limits (MXN 1,000–200,000), 0 annual fee, cashback rewards (5% at supermarkets, 0. 5% on other purchases), transfers, and a mobile app with a 28-day interest-free period. Operated by Unitron Technology S. A. P. I. de C. V. , NOVACARD targets consumers seeking simple, low-cost credit solutions and transparent terms.
Application Support Engineer
November 25
NOVACARD
Fintech • Banking • B2C
NOVACARD is a Mexican consumer credit-card provider and fintech offering a transparent, no-hidden-fee credit card with flexible credit limits (MXN 1,000–200,000), 0 annual fee, cashback rewards (5% at supermarkets, 0. 5% on other purchases), transfers, and a mobile app with a 28-day interest-free period. Operated by Unitron Technology S. A. P. I. de C. V. , NOVACARD targets consumers seeking simple, low-cost credit solutions and transparent terms.
đź“‹ Description
• Monitor the credit conveyor and anti-fraud processes • Analyze errors and identify root causes of stuck applications at different stages (including scoring and anti-fraud) • Investigate incidents in collaboration with IT, Risk Management, the Anti-Fraud team, and Business stakeholders • Support process changes and monitor post-release stability • Contribute to the development of monitoring and diagnostic tools • Create and maintain a knowledge base on typical scoring and anti-fraud incidents
🎯 Requirements
• Experience in 2nd line IT support, preferably in banking or fintech • Knowledge of credit conveyor systems or BPM/Workflow platforms • Understanding of credit decision-making, scoring models, and anti-fraud processes • Ability to read and analyze application logs, middleware logs, and anti-fraud system outputs • Hands-on experience with monitoring, logging, and incident management tools (e.g., Kibana, Grafana, Zabbix, Jira Service Desk) • Basic SQL skills for data analysis • Ability to prepare technical incident reports and effectively interact with IT and Business teams • Readiness to work in a fast-paced environment, focusing on incident resolution and business process support • Upper-Intermediate (B2) level of English, both written and spoken
🏖️ Benefits
• Fully remote work format • Official employment under the Russian Labor Code (for residents of Russia); contractor collaboration available for candidates from other countries • Opportunity to work in an international team on a new digital product for the Mexican market • A data-driven environment where your contributions have a real impact
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