Product Manager – Retention

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November 6

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Novakid Inc

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Education • Ecommerce • B2C

Novakid Inc. is an online English school designed specifically for children aged 4 to 12. The platform offers interactive lessons centered around language immersion with native-speaking teachers, tailored to align with European educational standards. Featuring various age-appropriate programs, speaking groups, and engaging learning materials, Novakid emphasizes a fun learning environment to build confidence and fluency in English for young learners globally.

201 - 500 employees

Founded 2017

📚 Education

👥 B2C

📋 Description

• Develop and implement strategies to drive long-term user retention • Analyse user behavior and segmentation to identify high-risk churn cohorts and take action to re-engage them • Proactively monitor churn metrics and identify root causes • Work with the customer support, data, and product teams to address pain points and develop retention-focused product improvements • Own the entire post-purchase user journey • Ensure customers continue to derive value from our products after their initial purchase and maintain a high level of satisfaction • Collaborate with marketing, customer success, and design teams to create personalised, targeted campaigns that nurture users and build loyalty • Leverage data analytics, A/B testing, and customer insights to make informed decisions • Use metrics to measure success and continuously optimise user journeys to improve LTV • Work closely with design, engineering, marketing, and customer success teams to create, test and launch new initiatives that improve the customer experience and reduce churn • Build and refine customer segments to enable personalised post-purchase experiences

🎯 Requirements

• 3+ years of product management experience • Strong focus on user retention, customer experience, or post-purchase journeys • Proven experience in using data and analytics to drive product decisions and optimisations • Excellent understanding of customer behavior and lifecycle management • Cross-functional collaboration experience • Ability to influence teams without direct authority • Familiarity with customer engagement tools, CRM systems, and analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel, etc.) • Excellent communication and presentation skills

🏖️ Benefits

• Any location - remote work • Full-time contract • Flexible working hours • 40+ hours per week • Friendly young team • Interesting and promising project • Bonuses and option program are available