Technical Support Manager

Job not on LinkedIn

🔥 0 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Novakid Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📚 Education

👥 B2C

Education • Ecommerce • B2C

Novakid Inc. is an online English school designed specifically for children aged 4 to 12. The platform offers interactive lessons centered around language immersion with native-speaking teachers, tailored to align with European educational standards. Featuring various age-appropriate programs, speaking groups, and engaging learning materials, Novakid emphasizes a fun learning environment to build confidence and fluency in English for young learners globally.

📋 Description

• Handle incoming requests and incidents from support agents • Investigate, reproduce, and troubleshoot technical issues; resolve them when possible or escalate them to the appropriate team • Spot recurring problems and patterns and push for product or process improvements • Maintain an internal knowledge base with answers and solutions for the Level 1 Support team • Prepare reports and keep teammates informed about technical issues and trends • Identify opportunities to reduce repetitive support requests through automation

🎯 Requirements

• At least 1 year of experience in a similar Level 2 Technical Support role, supporting a large user base (1,000+ users) of a widely used product • Confidence working with admin panels, billing systems, and back-office tools • English proficiency at B2 level or higher (written and spoken) • Strong motivation to grow professionally in technical support, with an interest in developing skills in automation • Analytical, evidence-driven approach to troubleshooting, checking logs and system data before drawing conclusions • Practical experience using AI assistants in daily work, with an interest in prompting and AI-driven support automation • Experience working in a team environment • Experience reading logs from technical systems (e.g., Nginx, Kibana, or similar tools) • Basic SQL knowledge or experience with BigQuery, Metabase, or similar reporting tools

🏖️ Benefits

• Remote work • 40 hours per week