Novig
11 - 50 employees
Founded 2021
🎲 Gambling
👥 B2C
🏪 Marketplace
🔥 Funding within the last year
💰 $18M Series A - Novig on 2025-08
Gambling • B2C • Marketplace
Novig is a consumer-facing sports trading and betting app that operates a peer-to-peer exchange, letting users set their own odds or take the best available lines and trade against other players rather than a house. The platform offers both free-to-play modes with virtual coins and cash-backed play with redeemable prizes, provides real-time market liquidity and order book transparency, and rewards users with bonuses and incentives. Novig positions itself as an alternative to traditional sportsbooks by delivering lower fees, better odds, and a marketplace-style trading experience for sports fans.
Customer Experience Specialist
🕒 May 12
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Novig
11 - 50 employees
Founded 2021
🎲 Gambling
👥 B2C
🏪 Marketplace
🔥 Funding within the last year
💰 $18M Series A - Novig on 2025-08
Gambling • B2C • Marketplace
Novig is a consumer-facing sports trading and betting app that operates a peer-to-peer exchange, letting users set their own odds or take the best available lines and trade against other players rather than a house. The platform offers both free-to-play modes with virtual coins and cash-backed play with redeemable prizes, provides real-time market liquidity and order book transparency, and rewards users with bonuses and incentives. Novig positions itself as an alternative to traditional sportsbooks by delivering lower fees, better odds, and a marketplace-style trading experience for sports fans.
📋 Description
• Be the voice and backbone of Novig's user experience • Turn high-volume chaos into seamless support • Field live chats and emails through Intercom • Resolve time-sensitive issues when NFL and NBA slates are in full swing • Keep the platform running smoothly when every second counts
🎯 Requirements
• Thrive in live, high-stakes environments • Take ownership of every interaction • Fast and high-quality communication using Intercom • Comfortable across channels: chat and email • Technically capable: learn internal admin tools • Curious and improvement-minded • Love game nights: monitoring chat volume during sports slates • Sports knowledgeable: understand betting lines, spreads, and exchange mechanics • Tech-savvy: navigate multiple tools and systems • Strong communicator: de-escalate frustrated users • Good judgment under pressure
🏖️ Benefits
• $52k base, benchmarked at top-tier tech companies • Meaningful equity for every employee, regardless of role • 100% health premiums covered • 99% dental & vision covered • 401(k) with 4% company match • HSA + $1,080 annual company contribution
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