Front-End Implementation Manager

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🔥 13 hours ago

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live. • Run multiple concurrent implementations without dropping detail or letting timelines slip. • Coordinate the Back-End Implementation Manager, Support, and the commercial team so that what was sold is what gets delivered. • Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership. • Read the room and adapt, managing sophisticated stakeholders, expectations, and the occasional tense moment without losing the relationship. • Communicate proactively with executive-ready status updates, kickoffs, and milestone reviews. • Anticipate blockers before they surface, escalate early, and drive them to resolution. • Capture decision-maker contact information and confirm EMR and EHR access during implementation so the account meets the green-bar standard at handoff. • Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail so the clinic experiences one continuous team.

🎯 Requirements

• Three or more years in implementation, onboarding, project management, or client-facing delivery, ideally in healthcare or SaaS. • Strong project management ability, able to run multiple implementations to on-time completion. • Exceptional communication and executive presence, comfortable and credible with physicians and health-system leaders. • A proactive, anticipatory thinker who reads a room and gets ahead of problems. • Highly organized and calm under pressure, with sharp attention to detail. • High AI fluency, meaning active, working use of AI tools in your daily professional workflow. • Preferred: Experience in remote care, RPM, CCM, or chronic care implementations. • Health-system or multi-site provider implementation experience. • PMP or equivalent project management training. • Experience with HubSpot, Monday.com, or similar project management and CRM tooling.

🏖️ Benefits

• Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance. • Benefits Include: PTO Accrual • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment