Service Desk Technician I

🔥 16 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $39k - $48k / year

⏰ Full Time

🟢 Junior

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Ntiva, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2016-11

B2B • Cybersecurity • Enterprise

Ntiva, Inc. is a strategic IT services firm that delivers managed IT services, proactive cybersecurity, cloud and Microsoft solutions, and IT consulting to businesses across the United States. The company provides 24/7 support through local technician pods backed by a national team, offers compliance and vCISO expertise (CMMC, HIPAA, SOC 2), cloud architecture, and AI/digital transformation advisory to help organizations reduce downtime, improve security, and align IT with business goals. Ntiva serves a range of industries including government contractors, healthcare, financial services, nonprofits, law firms, manufacturing, and more.

📋 Description

• Accept incoming client troubleshooting calls and make outbound calls in response to email requests • Engage with clients via email, providing clear and prompt communication • Leverage your Windows proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops • Conduct basic client account administration in Office 365 and Active Directory • Track scheduled work, proactively communicating changes to all stakeholders, and promptly updating both the schedule and clients as needed • Log detailed case notes in Ntiva's ticketing system and other documentation platforms, ensuring clear and accurate records • Assess the need for documentation updates and inform management of any necessary changes • Maintain a positive and client-centric focus throughout all interactions, fostering trust and building strong client relationships • Maintain meticulous attention to detail to uphold accuracy and efficiency standards

🎯 Requirements

• At least 1 year of professional work experience in the IT industry • Proficiency with troubleshooting problems with VPN, Internet connectivity losses, Remote desktop, Microsoft Office software, and Peripherals • Familiarity with administration of Office 365 and Exchange Online • Proficiency in navigation and administration of Active Directory • Working knowledge of Windows file shares (SMB/CIFS) • Strong communication and writing skills • Ability to review, understand, and implement SOPs and other written training • Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred

🏖️ Benefits

• Medical, Dental and Vision coverage for employee and family • 401k + company-matched contributions • Group Term Life and Accidental Death and Dismemberment coverage • Short-Term and Long-Term Disability coverage • Health Savings Account (HSA) Options / PPO Options • Employee Assistance Program • Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays • Education Reimbursement Program • Generous Employee Referral Program - cash bonus for successful referrals!